This led to thousands of customers thinking their order was lost. Customer service emails went unanswered. JMAC’s "support" email auto-replied with a link to an FAQ page that did not address returns, refunds, or missing orders.
Customers who ordered their usual medium received what can only be described as a shrunken small. The varsity jacket, in particular, was cut two inches shorter in the torso than the sample photos suggested. One TikTok user, @streetwear_sinner, posted a video captioned: "I’m 5’9, 160 lbs. I ordered a large. I look like I’m wearing my little sister’s homecoming jacket." megan by jmac megan mistakes
The mistake? JMAC later admitted in a since-deleted Instagram story that the manufacturer used a "European athletic block" without adjusting for American sizing. But the damage was done. Hundreds of return requests cited "Megan sizing" as a reason for refunds. The $220 varsity jacket was supposed to feature "high-density, puff embroidery" on the back—a cursive "Megan" surrounded by stars. Instead, customers received jackets where the embroidery was so thin and loose that letters began unraveling after two wears. This led to thousands of customers thinking their
JMAC’s response? He offered a 10% store credit for "minor cosmetic variances." The streetwear community revolted. This wasn't a variance; it was a bait-and-switch. The flagship hoodie, "Megan’s Lies," featured a distressed, cracked print effect. But JMAC’s manufacturer confused intentional cracking with poor curing . Normally, a distressed print is achieved by over-reducing the ink or using a crack additive. In this case, the ink wasn't heat-pressed long enough, leading to prints that peeled off in sheets after the first wash. Customers who ordered their usual medium received what