A: For security, the app logs you out automatically after 15 minutes of inactivity. Simply log in again. If it happens instantly, it means another agent tried to log into your account elsewhere—immediately change your password.
A: Usually, no. The session is device-locked for security. If you buy a new phone, log out of the old phone first. If you cannot access the old phone, contact IT support to reset your device ID.
By keeping your app updated, storing your password in a secure manager, and ensuring your registered mobile number is active, you will experience 99.9% uptime.
